A warm welcome from Angel Advance

We are pleased to welcome you from 123 Debt Solutions and will strive to make the transition as seamless as possible. If you had an active debt management plan with 123 Debt Solutions then you will have received notification that on 06/10/2017, 123 Debt Solutions stopped managing your plan. On that date, your plan transferred to Angel Advance.

We want this transfer to be as hassle free as possible for you, so be assured that there will be no changes to your plan. The amount you pay into your plan, and the fee charged for the debt management service will remain the same. The agreements that are in place with your creditors will also stay in place. The only immediate change you may need to make is if you had been paying 123 Debt Solutions by debit card. These transactions will not continue automatically so we’ll need to speak with you on or before your next payment date.

About Angel Advance

Angel Advance was founded in 2012 with the intention of creating an ethical debt management company which could concentrate purely on fair outcomes for its Customers.

Over the last 4 years, Angel Advance has acquired the business of 20 other companies which have either become insolvent or have exited the debt management market. Angel Advance embraces the conduct based regulatory system which debt management firms must now comply with as it ensures that Customers' interests are protected, which has always been its main aim.

We understand how difficult it can be to deal with debt, and how life-affecting it can be. It is part of our culture to make a positive difference in the lives of our Customers and we are continually working to ensure that we have the tools to do just this.

What happens next

We aim to contact all 123 Debt Solutions clients within the next few weeks for a quick and friendly check on how the plan is running and to answer any questions. We will also advise on any upcoming requirements for your plan such as your next annual review or changes to the way you pay. In the meantime, it’s important that you return the paperwork we sent you in the post to reduce the chance of any interruption to your plan, if you have not received this paperwork then please contact us as soon as possible on 01925 599 400.

Fair Processing Notice

Your Personal Data

We will only process your information for the purposes intended when you consented to 123 Debt Solutions processing your data to assist you with managing your debts. This includes keeping your personal data safe and secure at all times.

Unless we have your prior consent, or if required by law, we will not pass your details onto any other 3rd party. We will only recommend to you the services of a 3rd party if we believe that such a party will be of assistance to you. In such circumstances, we will always identify to you the identity of that party/professional, why we are referring you to them and where you can get in touch with them. If you would like to opt out of any such communications, please let us know. You have a right to see the information we hold on our systems about you. If you would like to see a copy of this information then please write to us at our office address, for the attention of the Compliance Officer, enclosing a fee of £10.

Frequently Asked Questions

We’ve compiled a list of answers to common question we encounter upon transferring plans.

What do I need to return?

We have carried over your signed paperwork from 123 Debt Solutions, this includes a “authority to act form” which allows us to communicate with your creditors on your behalf. Whilst we’re confident that your creditors will continue to honour the arrangements and authority, we have sent you a new Letter of Authority which we’d like you to sign and return to us to ensure your creditors continue to work with us on your behalf.

We have also sent you a direct debit form. If you currently pay via standing order or bank transfer then we will continue to receive and distribute your payments as normal. If, however, you are paying via debit card then we will need to contact you to set up a new payment arrangement. We recommend that you pay by direct debit, as it allows us to quickly alter your payment amount and collection dates under your instruction without the need for you to contact your bank. This makes the flexibility of your plan easier to manage.

If you want to carry on paying by debit card, we’ll need to speak to you to obtain the relevant details and set up a new authority.

What happens if I’m struggling to make my payments?

A debt management plan is flexible so, at Angel Advance, we always check repayments are affordable and you are welcome to ask us to review your affordability at any time – you simply need to call or email us and we will advise on the process.

If you’ve had a small change in your income or expenses we may be able to adjust your affordability without needing to do anything else, but if your situation has changed significantly such as a house move or going on maternity leave, we’ll need to complete a full review of your affordability and also discuss other solutions to see if something else would be more suitable for you than a debt management plan.

We can, in certain situations, suspend payments if you are suffering from a short-term financial shock such as a priority bill that needs paying like council tax/utility bills or a sudden emergency expense. If this happens, we’ll continue to manage the relationship with your creditors until your situation improves. The most important thing to do it just speak with our friendly team – we are here to help.

Will I hear from you soon?

You will hear from our Customer Services Team over the coming weeks to complete a short welcome call. Within this call we will ask a few questions to ensure your current repayment amount is still affordable and that you are aware of other debt solutions. Depending on your situation and how recently 123 Debt Solutions reviewed your account, we may need to book you in with an experienced advisor to fully review your account.

If you have any immediate questions or concerns then please contact our offices straight away via phone or email.

What if I don’t want to change companies?

We pride ourselves on our customer-centric service and professional management of debt management plans. If, however, you feel you don’t wish to transfer, or if you want to cease debt management altogether, then please contact us to discuss the options available to you.

What are my contractual options if I don’t want to continue with my Debt Management Plan?

A debt management plan is informal and you can cancel your plan at any point with no additional cost or penalties. If you wish to explore other options then please contact our team. You can also find all the facts about different options on our website.

Is Angel Advance regulated?

Yes, we are authorised and regulated by the Financial Conduct Authority (FCA), No. 662386. The FCA’s aim is to ensure that consumers interests are adequately protected by ensuring consumers are placed at the heart of financial services businesses. The FCA do this by monitoring and regulating the industry to ensure that companies follow their principles and act with integrity.

How will my personal data be used by Angel Advance?

We will process your information in accordance with the Data Protection Act 1998 and other associated legislation which we must comply with. Should you wish to discuss this further, please don’t hesitate to call us for further clarification.

What if I have a specific communication requirements?

It's very common for our customer to only want calls around specific times of the day. We understand that everyone has different shifts, working hours, and commitments, and you may not want to discuss sensitive information when you’re around friends or family members. We have carried over any specific requests 123 Debt Solutions noted on your account, however, if you want us to contact you during specific periods of the day then please email or call our office and we will update your file. We are also able to manage the majority of plan via email; we have specialist account manager who can deal with the day to day running of your plan without the need to call you unless absolutely required, for example, when an annual review of your plan is due.

What if I need additional specialist support to manage my finances or need to nominate someone to act on my behalf?

We treat all our clients as individuals and have a specialist team for those who need extra support. There is no additional cost for this service and we are happy to offer all the extra support required.

Our specialist team also works closely with creditors to ensure their contact and approach to the collection of your debt is appropriate. We have carried over any specific instructions given to 123 Debt Solutions about any additional support you may require and will use this information to tailor contact and the management of your plan. If you do wish to discuss any special requirements or help you require, please don’t hesitate to contact us.

Can I complain?

If you’re unhappy with any aspect of the service provided, you can complain to us either by phone, email or letter as follows:

  • Angel Advance
  • 850 Birchwood Boulevard
  • Birchwood
  • WA3 7QZ
  • Tel: 01925 599400
  • Email: info@angeladvance.co.uk