Creditor Guide: EE

As the second-largest mobile network provider in the United Kingdom, EE has over 25 million customers using their services. Mainly a telecommunications and broadband company, they offer a wide range of services – many of which are on a subscription basis.

With the issues many still face with the cost of living crisis, recurring mobile phone charges and similar services can make it challenging to keep up with. Social tariffs are available from EE to make their services more affordable and accessible for those who are eligible. 

EE’s social tariffs (also known as EE Basics) are available for those who are receiving at least one of the following benefits: Universal Credit, Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance and Income Support.

Not paying your EE debts could result in damage to your credit rating, which could impact your ability to borrow money from lenders in the future. However, paying your bill on time or contacting EE directly to express your money concerns will allow them to provide you with alternative arrangements, making your bill more manageable. EE has a helpful document which discusses what to do if you’re struggling with your bill here.

It’s very important to keep on top of your EE bill so you don’t get behind on payments – to learn about your options, you can contact EE directly here. Though your EE bill is important, if you are behind on your priority bills, it is vital that these are paid back first. 

Priority bills can have much more serious consequences if not repaid to creditors, such as the loss of essential services like gas and electricity, the repossession of your home or even the involvement of bailiffs. Priority bills include:

There are a number of ways that EE can help if you are struggling to make your repayments for the services they provide to you. For example, they can agree a suitable payment arrangement or give you more time to pay off your debts. You should let them know you are struggling as soon as possible. 

In some cases, their support options may impact your credit file, however if you reach out for an initial conversation about your options, this will not have an impact. If you’re an EE customer, you can dial 150 from your EE phone or 0800 956 6000 from any other phone. 

If you do not pay your EE bill, there are a number of actions this creditor may take to remind you of your obligation, including: reminding you that your payment is due, suspend your service, send you a reminder letter before the service is disconnected, charge you a late payment fee, share information about your arrears with other creditors and more. It is key to speak to them as soon as possible to prevent these steps being taken.

If you’re experiencing trouble with EE debt, the team at Angel Advance can help. We offer free, confidential, no-obligation debt advice any time, day, or night via our online debt advice tool. If you’d prefer to speak with one of our expert debt advisors instead, you can call us on 01925 599400 or email info@angeladvance.co.uk