Creditor Guide: Virgin Media

Virgin Media is a large UK telecom company with a huge 45.8 million UK connections across broadband, mobile, TV, and home phone services, Virgin Media is a household name for communication and entertainment needs.

During the current cost of living crisis, Virgin Media’s regular charges are tough for many people. These essential services are necessary but can strain household budgets, especially during tough financial difficulty.

Missing payments with Virgin Media can affect your services and finances. If you pay late, you might be charged a £7.50 fee, and your services could be restricted. This could mean slower broadband speeds or limited access to Freeview channels. If you use Virgin Media’s home phone service, you might only be able to receive calls, though emergency calls will still work.

If restrictions are needed, Virgin Media will try to contact you about the payment needed to restore your full service. If they can’t reach you and you don’t pay, your services might be disconnected completely.

If you’re unable to make a payment in full, Virgin Media has a few options available:

If your circumstances have changed, Virgin Media can support you. They have options to help, depending on what situation you’re in. They vary from giving a few extra days to pay your bill, to offering you a reduced service for up to six months so that you can stay with them while paying back what you owe in an affordable way. If your circumstances mean you can’t take any of their options, they may place your account with one of their agencies who will be able to help you make payments over a longer time period.